Terms of Service
Effective Date: July 9, 2026
Welcome to Twin Mart. These Terms of Service ("Terms") govern your access to and use of the Twin Mart website, mobile services, and any products or services offered through our online store.
By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Twin Mart
Twin Mart is a lifestyle and variety store based in Surkhet, Nepal, offering a curated selection of everyday essentials, home products, beauty items, stationery, electronics, gifts, toys, seasonal products, and other lifestyle goods through our physical store and online platform.
2. Eligibility
To use our website or place an order, you must:
Be at least 18 years old or have permission from a parent or legal guardian.
Provide accurate and complete information.
Comply with all applicable laws and regulations.
3. Customer Accounts
You may create an account to enjoy a faster checkout experience, order tracking, and access to promotions.
You are responsible for:
Keeping your login credentials secure.
Maintaining accurate account information.
All activities conducted through your account.
Twin Mart reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.
4. Product Information
We strive to ensure all product descriptions, specifications, prices, images, and availability are accurate.
However:
Product colours may vary depending on your screen.
Packaging may differ from displayed images due to manufacturer updates.
Minor differences between images and actual products do not constitute defects.
Availability is subject to stock.
Twin Mart reserves the right to correct any errors or inaccuracies at any time without prior notice.
5. Pricing
All prices displayed on our website are in Nepalese Rupees (NPR).
Prices may change without notice.
Despite our best efforts, pricing errors may occasionally occur. If a pricing error is discovered after an order is placed, Twin Mart reserves the right to:
Cancel the order;
Refund any payment already made; or
Contact you to confirm whether you wish to proceed at the correct price.
6. Orders
Submitting an order does not guarantee acceptance.
Twin Mart reserves the right to:
Accept or reject any order.
Limit quantities purchased.
Cancel duplicate or suspicious orders.
Cancel orders due to stock shortages.
Cancel orders due to pricing or technical errors.
Verify customer identity before processing certain orders.
If your order is cancelled after payment has been received, an appropriate refund will be processed.
7. Payments
Twin Mart accepts supported payment methods available during checkout, which may include:
Cash on Delivery (where available)
Digital wallets
Bank transfer
Debit or Credit Cards
Other payment methods supported by our payment partners
Payment must be successfully completed before dispatch unless Cash on Delivery is selected.
8. Delivery
Twin Mart delivers to supported service areas within Nepal.
Delivery times provided during checkout are estimates only.
Delays may occur due to:
Weather
Road conditions
Public holidays
Courier delays
Events beyond our reasonable control
Delivery charges, if applicable, will be displayed before checkout.
9. Order Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible.
Twin Mart may cancel orders if:
Payment cannot be verified.
Products become unavailable.
Fraud is suspected.
Incorrect pricing is displayed.
Delivery is not possible.
10. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Products may not be eligible for return if they are:
Opened or used.
Damaged by the customer.
Hygiene-sensitive items.
Clearance or final-sale items.
Gift cards or digital products.
Approved refunds will be processed using the original payment method where applicable.
11. Promotions and Discount Codes
From time to time, Twin Mart may offer promotional campaigns, discount codes, coupons, loyalty rewards, or special offers.
Unless otherwise stated:
One promotional code may be used per order.
Promotions cannot be exchanged for cash.
Promotions cannot be combined unless specifically permitted.
Expired promotions cannot be reactivated.
Twin Mart reserves the right to modify or withdraw promotions at any time.
If misuse or abuse of a promotion is detected, Twin Mart may cancel affected orders.
12. Gift Cards (If Available)
Gift cards:
Are non-refundable unless required by law.
Cannot be exchanged for cash.
Must be redeemed before expiry if an expiry date applies.
13. Customer Conduct
When using Twin Mart, you agree not to:
Use the website for unlawful purposes.
Attempt to interfere with website functionality.
Upload harmful software or malicious code.
Impersonate another person.
Submit false information.
Abuse staff or customer support.
Violation of these Terms may result in suspension of access.
14. Intellectual Property
All content on the Twin Mart website, including but not limited to:
Logos
Branding
Product photography
Graphics
Icons
Website design
Text
Software
Marketing materials
is owned by or licensed to Twin Mart and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use any content without prior written permission.
15. Third-Party Services
Our website may use or link to third-party services including payment providers, courier partners, analytics providers, and social media platforms.
Twin Mart is not responsible for the policies or practices of third-party services.
16. Website Availability
We aim to keep our website available at all times.
However, we cannot guarantee uninterrupted access.
Maintenance, technical issues, or circumstances beyond our control may temporarily affect website availability.
17. Limitation of Liability
To the maximum extent permitted by law, Twin Mart shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Use of our website;
Delay or failure in delivery;
Product availability;
Website interruptions; or
Technical issues beyond our reasonable control.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
18. Disclaimer
Products sold by Twin Mart are intended for their ordinary purpose.
Except where required by law, all products and services are provided on an "as available" and "as is" basis without additional warranties.
Manufacturer warranties, where applicable, remain the responsibility of the manufacturer.
19. Privacy
Your use of Twin Mart is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
20. Force Majeure
Twin Mart shall not be responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, internet outages, transportation disruptions, or power failures.
21. Changes to These Terms
Twin Mart may update these Terms from time to time.
The latest version will always be published on our website with an updated Effective Date.
Continued use of our website after changes become effective constitutes acceptance of the revised Terms.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Nepal.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Nepal.
23. Contact Us
If you have any questions regarding these Terms of Service, please contact us through the contact information provided on the Twin Mart website.
Thank you for shopping with Twin Mart.
