Privacy Policy

Effective Date: July 9, 2026

At Twin Mart ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

Twin Mart is a lifestyle and variety store based in Surkhet, Nepal, offering products through our physical store and online ecommerce platform.

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Mobile phone number

  • Delivery and billing address

  • City and postal information

  • Account password (stored securely in encrypted form)

  • Order history

  • Customer preferences

Payment Information

Payments are processed through trusted third-party payment providers.

Twin Mart does not store your full debit card, credit card, or payment credentials on our servers.

Payment providers may securely collect payment information according to their own privacy policies.

Device Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Time zone

  • Pages visited

  • Referral source

  • Website usage information

3. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Verify payments

  • Provide customer support

  • Manage your account

  • Communicate order updates

  • Improve our products and services

  • Personalize your shopping experience

  • Detect fraud and security threats

  • Maintain website performance

  • Comply with legal obligations

  • Send promotional offers where permitted

4. Marketing Communications

With your permission or where permitted by law, we may send:

  • Promotional emails

  • SMS notifications

  • Discount offers

  • Product launches

  • Seasonal campaigns

  • Special events

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us.

Transactional communications, such as order confirmations and delivery updates, will still be sent when necessary.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep you logged in

  • Remember your shopping cart

  • Save your preferences

  • Improve website performance

  • Measure website traffic

  • Personalize your experience

Most browsers allow you to manage or disable cookies. Please note that disabling cookies may affect certain website features.

For more information, please refer to our Cookie Policy.

6. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted service providers, including:

  • Payment processors

  • Delivery and courier partners

  • Website hosting providers

  • Ecommerce platform providers

  • Customer support tools

  • Analytics providers

  • Marketing service providers

  • Government or regulatory authorities where required by law

These providers are only permitted to use your information to perform services on our behalf.

7. Data Security

We take reasonable technical and organizational measures to protect your information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Security measures may include:

  • Encrypted website connections (SSL/TLS)

  • Secure payment processing

  • Restricted employee access

  • Password protection

  • System monitoring

While we strive to protect your information, no online system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

  • Improve our services

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of certain personal information

  • Withdraw consent for marketing communications

  • Request information about how your data is used

Some requests may be limited where we are legally required to retain certain records.

10. Children's Privacy

Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services, including payment gateways, social media platforms, analytics tools, and logistics providers.

These services operate under their own privacy policies. Twin Mart is not responsible for the privacy practices of third-party websites or services.

12. International Data Transfers

Some of our technology providers or service partners may process information outside Nepal.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection.

13. Fraud Prevention

To help protect our customers and business, we may use information collected through our website to:

  • Verify customer identity

  • Detect fraudulent transactions

  • Prevent unauthorized account access

  • Investigate suspicious activity

  • Protect the security of our platform

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

The updated version will be published on our website with a revised Effective Date.

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact information available on the Twin Mart website.

We will make reasonable efforts to respond to your inquiry as soon as possible.